Clinicmaster VOIP and the AI Receptionist work together inside the same platform your team already uses. Every call lands with full patient context. Every booking, voicemail, and follow-up stays connected to the right file. Nothing slips through the cracks — not at lunch, not after hours, not ever.
We’re here to guide you through the process and make sure you’re only paying for what your clinic actually needs. Nothing more, nothing less.
Whether the call lands with a person or the AI Receptionist, the flow finishes the same way: the booking is made, the file is updated, and the team has full visibility.
No. Clinicmaster positions the AI Receptionist to augment your team — not replace it. It covers lunches, evenings, weekends, and the gaps where hiring isn’t practical. When your team is at the desk, VOIP makes their job easier. When they aren’t, the AI keeps the line open.
The AI is connected to your Clinicmaster instance via API, so it knows your services, pricing, practitioners, hours, and clinic-specific details — parking, what to wear, what to expect on a first visit. It also speaks any marketing-style messaging you want it to (awards, specialty populations, accreditations). The Clinicmaster TSE team configures all of this for you.
The AI Receptionist authenticates the caller via an SMS one-time code sent to the phone on file. Once verified, the patient can book, reschedule, or cancel — and the file updates in Clinicmaster instantly. For households sharing a phone number (e.g., parent and child), the AI sends a unique code per patient.
Yes. Staff can take calls on physical desk phones or use a softphone (MicroSIP) directly on their computer. Either way, the Clinicmaster patient context pop-up appears the moment the call is answered. No rip-and-replace required.
The Clinicmaster TSE team takes care of all the technical setup — provisioning, AI configuration, voice and greeting, services and practitioners, integration with Nexco Networks for VOIP. You stay focused on the consultative side: choosing the AI’s name, voice, and tone, and approving how it represents your clinic.
Yes. The Conversation Layer is built into Clinicmaster, which is HIPAA and PIPEDA compliant. Call logs, transcripts, voicemails, and bookings live in the same secure environment as the rest of your clinic data, with the same access controls and audit trail.
Yes. The AI Receptionist dashboard tile shows every appointment booked by the AI across all practitioners, with full transcripts. You can validate, edit, or follow up on any booking. Voicemails appear as Admin tasks tied to the patient with the transcript inline. Nothing is hidden.
Outbound calling is in active development — waitlist management (proactively offering open slots), no-show reactivation, and accounts receivable follow-up. The AI Receptionist is becoming a full conversational layer that participates in retention, revenue cycle, and patient experience over time.
Book a 30-minute demo and we’ll walk through a real call — from the moment it lands to the booking that follows. Or download our KPI Guide to share with your team.
