The VOIP module connects your cloud phone system to your patient records. An incoming call is matched to the caller and logged to their file before your team picks up — and automated reminder calls let patients confirm or cancel appointments by keypad, in their own language.
Clinicmaster's VOIP module links a cloud phone system to your records. Inbound calls are matched to the patient by number and saved as a structured call summary; automated outbound calls play a multilingual voice message that lets patients confirm or cancel appointments by keypad. It connects to your phone system — it does not replace it or carry the call audio, and it is licensed and configured per clinic.
Your phone system handles the calling; Clinicmaster turns every call into context, a clean record, and — for reminders — an answer. Two directions, one patient record.
When the phone rings, the caller's number is matched against every patient phone on file — cell, home, work or other — and the record surfaces before you answer.
Each inbound call becomes a summary tied to the patient: reason, who answered, resolution, spoken language, duration and free-text notes — no separate call log to reconcile.
When a call ends in a booking, the appointment is linked to the call summary — so you can see which calls turned into scheduled visits.
Outbound calls play a voice message in the patient's language and let them confirm or cancel the appointment straight from the keypad — the confirmation writes back to the schedule.
Route calls through phone queues and map each extension to the right Clinicmaster staff member, so the log always shows who handled the call.
Reason and resolution lists — and the referral source captured on each call — are configured to match how your clinic actually triages the phone, so reporting stays consistent.
No search box, no asking callers to repeat details you already have. Scroll to walk a call from the first ring to a logged summary on the patient's record.
Your VOIP provider connects the call to a queue and sends the event to Clinicmaster in real time, which looks the number up against every patient phone on file — while your team stays on the schedule.
When the number matches, the patient's name, type, city and language surface instantly over your calendar — one click opens the full record, and you can set the call reason as you pick up.
Your team tags the reason and resolution, adds notes, and links any appointment booked. The summary lives on the patient record and feeds your call reporting.
Because every call is matched and dispositioned at the desk, your call log isn’t a list of numbers — it’s a list of patients, with the reason they called and what your team did about it.
Alongside SMS and email, Clinicmaster can place an automated voice call to remind patients of an appointment. When they press a key to confirm or cancel, the schedule updates itself.
The keypad, retry count and voice are set per clinic. A confirm marks the appointment confirmed; a cancel frees the slot — no one at the front desk has to touch it.
“Bonjour Aiden, rappel de votre rendez-vous de physiothérapie jeudi à 10 h 30…”
Call summaries are structured, not scribbled on a sticky note. Reason and resolution lists are configured to match how your clinic triages calls, so the data is consistent enough to report on.
See the Nexco phone integration30-minute working session with a solutions engineer. Bring your current numbers — we'll show you the gap.