About Us

How We Started

This is more than our mantra. It is the purpose behind everything we do and the reason our founder created Clinicmaster. At a time when he was in desperate need of someone who truly cared, our founder witnessed first-hand how those who care are held back by technology that isn’t doing what they need it to do.

Founded in 2002 Built in Canada Microsoft Partner of the Year
The Clinicmaster team and platform
Trusted by clinics across Canada
2002founded
1,000+clinics
10,000+active users
MicrosoftPreferred Partner of the Year
Our story

Let Us Tell You That Story

When our founder suffered a torn ACL and a gruesome staphylococcus infection, he feared he would never walk again. He was weeks past the rehab timeline and people kept telling him nothing could be done. When it felt like all hope was lost, one physiotherapist decided to take on his severe case.

Even though this physiotherapist could not guarantee success and had never handled a case so severe, he felt he couldn’t just stand by and do nothing. He decided to care.

As our founder went through treatment, it became apparent that the organizational system of his physiotherapist’s business needed improvement. He was so devoted to his clients that there was no time for him to handle billing, scheduling, charting and more. As an IT consultant, our founder saw that he could fix the technology and make it far easier for his physiotherapist to do his job.

So he got to work, then wrote a custom software application to help manage scheduling, billing, charting and documentation. Word spread to other clinics and our founder had 8 clients. He was so passionate about helping the health and wellness community that he quit his lucrative consulting job to go all in. Clinicmaster was born — not just an electronic medical records system, but Our System of Caring for the owners, practitioners and admins doing life-changing work.

Because without someone willing to care, our founder may never have walked again. One person decided to sweat the small stuff and ask, “does it have to be this way?” — the same question Clinicmaster answers for our clients every day. This is our reason for being, and the heart behind Clinicmaster.

Milestones

Our Progression and Growth

2002

Clinicmaster made its initial debut in 2002, entering the market with eight clinics as its first customers.

2003–2011

Clinicmaster significantly expanded its client base, extending its reach beyond Quebec and acquiring clients in every province across Canada.

2012–2017

Clinicmaster developed a hybrid EMR offering both desktop-like functionality and cloud accessibility — ahead of the mainstream shift to cloud.

2018–2021

Clinicmaster launched a fully cloud-based EMR that replaced the desktop application, offering more features and modernizing the platform.

2022

Clinicmaster migrated customers to the cloud application, expanded into new verticals and disciplines, and grew a global customer base.

2023 – Beyond

Recognized by Microsoft as a leading EMR in Canada and awarded Microsoft Preferred Partner of the Year for the most modernized application.

Culture and values

Our Foundation Drives Our Culture

Who we are, what we do, and why it matters.

Our Mission

Empower health and wellness businesses with convenient and secure access to all client and business information, so they can deliver exceptional service and grow with ease.

Our Vision

Be the most trusted and intuitive business management system for the lifetime of health and wellness businesses.

What we stand for

Our Values

The principles behind every decision, feature and conversation.

Innovation

Fresh · Creative · Resourceful

Anticipate the needs of the industry and clients, and proactively implement enhancements that beat competitors’ features and clients’ expectations.

Collaborative

Communicative · Considerate · Enthusiastic

Work as a team, share ideas and never be afraid to ask for help. Consistently seek ways to support the team, the business and our clients.

Accountable

Honorable · Ethical · Trustworthy · Reliable

Stay aware of the factors under my control that influence the business, hold myself responsible for my actions, and ensure my work betters the client, the product and my peers.

Diligent

Vigilant · Productive · Focused · Thoughtful

Always look for ways to improve the system and processes, remedy errors and learn from mistakes.

Our approach

How We Do It

STEP 01

Client & Product Synchronization

Truly understand our clients — their motivations, passion and reason for being in business. Listen, empathize with their situation and goals, then build the product around those needs.

STEP 02

Craveable Features

Know exactly what clients need by solving problems before they experience them. Create desirable features without them having to ask, in an easy-to-use, intuitive way.

STEP 03

Constantly Learning, Consistently Adapting

Stay on the cutting edge of health and wellness by keeping an open mind and watching for change or inspiration. When needs evolve, we make changes. It’s that simple.

There for those who care

See why clinics choose Clinicmaster.

Book a 30-minute working session with a solutions engineer and see how Clinicmaster fits the way your clinic actually works.