Client engagement
Fewer no-shows. Patients who keep coming back.
Stay close to every patient — before, during, and after the visit. A patient portal, secure messaging, automated reminders, digital intake, and post-visit follow-ups in one place. Built to reduce no-shows, lift retention, and make every interaction feel personal — across every clinic in your network.
Patient engagement & communication software
Patient engagement software helps a clinic communicate with patients across the whole journey — automated appointment reminders and recalls, secure messaging, a patient portal, digital intake and consent, and post-visit follow-up — and measure how patients respond. Clinicmaster's engagement tools run natively on the same record as scheduling, EMR and billing, so every interaction lands in the patient's chart.
Every touchpoint your patients have with your clinic — in one place.
Six features that replace the patchwork of third-party reminder service, paper intake form, free email tool and survey widget your team is stitching together today.
Secure patient portal
24/7 access to health records, results, care plans and invoices — behind a configurable, role-based secure login.
Automated reminders & follow-ups
Customizable SMS, email, and in-portal reminders that cut no-shows and keep patients on plan after every visit.
Personalized messaging & campaigns
Targeted communications by SMS, email or portal — to cohorts like recalls, drop-offs, discharged cases or new clients.
Digital intake & consent forms
Onboarding and pre-visit forms patients complete on their phone. Signed consents flow straight into the chart.
Patient satisfaction surveys
Real-time feedback after every visit — NPS, CSAT, or custom questions — fed into engagement analytics.
Multilingual communication
Reminders, forms, and portal content delivered in each patient's preferred language — English, French, Spanish, and German.
Patients show up prepared — and stay connected after.
One secure place for everything a patient needs: bookings, records, care plans, invoices, and a direct line to their care team. Two-way messaging keeps the conversation going without flooding clinical inboxes. Scroll to walk through it.
Everything a patient needs, behind one secure login.
Online booking, forms, reports, visit summaries, care plans and invoices — accessible anytime, on any device, with configurable permissions per role.
- Records, results & care plans
- Pay invoices online
- Configurable, role-based access
Patients and care teams, in direct contact.
Encrypted, two-way messaging keeps patients in touch with the right clinician — without clogging inboxes or relying on insecure SMS for clinical questions.
- Encrypted two-way threads
- Routed to the right clinician
- File attachments & full history
Onboarding done before the patient arrives.
Patients fill out intake forms and e-sign consents on their phone. Answers flow straight into the chart — no transcription, no clipboards, no waiting-room delay.
- Mobile intake forms
- E-signed consents
- Flows straight into the chart
Speak to every patient in their language.
Reminders, forms and portal copy in each patient's preferred language — set once per profile, applied everywhere. Built for North America's multilingual reality.
- English, French, Spanish & German
- Set once per patient profile
- One-tap confirm or reschedule
Less manual outreach. More moments that matter.
Automated cadences handle the reminders, follow-ups, recalls and surveys — so your team spends time on the patients who need a real conversation, not on chasing replies. Scroll to walk through it.
The right nudge, on the right channel, at the right time.
Customizable SMS, email and portal cadences for confirmations, pre-visit prep, post-visit follow-up, and re-engagement. Cuts no-shows and lifts retention.
- SMS, email & in-portal
- Recall cohorts & batch send
- Cuts no-shows, lifts retention
Care that continues after the visit ends.
Send tailored care instructions, exercise videos, and check-ins that reference what happened in the room — automatically, but never generic.
- Home exercise programs
- Tailored care instructions
- NPRS pain check-ins
Real-time feedback, after every visit.
NPS, CSAT or custom questions sent automatically after each visit. Results stream into engagement analytics with low scores flagged for follow-up.
- NPS, CSAT or custom questions
- Automatic after each visit
- Low scores flagged for follow-up
Measure what matters — and act on it.
Track portal adoption, message delivery and reply rates, survey scores and treatment-plan adherence. Identify high-engagement cohorts and where to invest next.
- Portal adoption & delivery rates
- Survey scores & plan adherence
- Spot high-engagement cohorts
Six engagement problems your front desk feels every week.
What clinic teams need from us.
Automated reminders and confirmations that cut no-shows across every front desk.
Personalized post-visit follow-up and shared care plans that keep patients on track.
Higher patient portal adoption, with engagement measured across the whole network.
Built for clinics that compete on patient experience.
Clinics chasing retention
Practices working to reduce no-shows and bring patients back for follow-up care — without doubling the front-desk workload.
Providers wanting better workflows
Clinicians who want clean, two-way messaging — secure and on the record — instead of personal texts after hours.
Multi-location practices
Centralized engagement tools and analytics that work consistently across every clinic, with per-location autonomy.
In-person + virtual care clinics
Engagement that works the same whether the visit is in the room or on a screen. Telehealth-ready out of the box.
- Native with Clinicmaster EMR, scheduling & billing
- Export data to Excel, CSV, or BI tools
- Open API for advanced integrations
- Encrypted messaging, built for HIPAA + PIPEDA
Questions engagement leaders ask us.
Scale your Organization with Clinicmaster.
30-minute working session with a solutions engineer. Bring your current numbers — we'll show you the gap.