Addatech’s Service-Level Agreement is a commitment between Addatech as a service provider and each of its clients. This section identifies the services required and the expected level of services to be provided by Addatech, for as long as the client agrees and uses Addatech’s services, subject to review and renewal.
Addatech will deploy commercially reasonable efforts to make its clinic management platform (the “Platform”) accessible and operational at least 99% of the time during each calendar month, during the times when users who pay for Addatech software license(s) on a subscription basis (the “Subscribers”), or other users who use the service without paying (the “Users”) would normally access the Platform, subject to any exclusions set forth in this Service Commitment.
Addatech’s Service Commitment will be assessed via XXX (website), an independent third-party service provider.
If Addatech does not meet its Service Commitment for a or any calendar month, with direct impact over the business affairs of a Subscriber, the Subscriber will be entitled to compensation.
To receive compensation, a Subscriber must contact firstname.lastname@example.org within 30 days after the end of the month in which the failure occurred. Failure to contact Addatech will result in no compensation. This compensation will be the sole and exclusive remedy offered by Addatech if it does not meet its Service Commitment.
The following disruptions are specific exclusions to this agreement, and do not provide a means to obtain compensation:
Updated on September 20th, 2020. This Service Level Agreement is subject to changes and updates from time to time.